This website uses technologies such as cookies and comparable functions for processing information that help us to improve the user experience of the website. Because your privacy is important to us, we ask for your permission to use these technologies. You can withdraw your consent. See our privacy policy.


Essential cookies enable basic functions of the website or certain functions and can therefore not be deactivated.


Provider: Q2E Online-Agentur
Description: Saves session information such as active logins, shopping carts and other settings to ensure the functionality of the website.
Duration: until the end of the browser session

Provider: Q2E Online-Agentur
Description: Saves the selection of permitted cookies that is made here.
Duration: 1 year

These are cookies that are essential for certain functions of the website. Deactivating cookies can mean that certain functions cannot be used.


Provider: Q2E Online-Agentur
Description: Saves the device resolution to ensure the optimal display of the website.
Duration: until the end of the browser session

Provider: Facebook
Beschreibung: Activates the share or like functionality of pages on Facebook for this website. Facebook saves so-called metadata on your browser, operating system and device. In addition, Facebook logs certain actions by you as a user on this website.
Speicherdauer: unknown

These cookies help us to collect information about the use of the website. These are collected anonymously and enable us to understand how we can improve the website.


Provider: Google
Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website and to set various settings.
Duration: up to 2 years

Provider: Google
Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website and to set various settings.
Duration: up to 2 years

Provider: Pinterest
Description: Saves a timestamp (for example that of the page load) and your user id if you are a pinterest user.
Duration: up to 1 year

Provider: Matomo
Description: Registers a unique ID that is used to generate statistical data on how the visitor uses the website and to set various settings.
Duration: up to 2 years

We use marketing cookies and comparable functions for processing information in order to be able to show users personalized advertising or advertisements.


Provider: Google
Description: Collects and stores information related to the control and improvement of advertising by Google Ads and Google DoubleClick.
Duration: up to 1 year

Provider: Facebook
Description: Collects and stores information relating to the analysis, control and improvement of Facebook advertising.
Duration: up to 90 days

Provider: LinkedIn
Description: Collects and stores information related to the analysis, control and improvement of LinkedIn advertising.
Duration: up to 2 years

Customer service

Outstanding service quality

Quotes

You will generally receive a quote from us on the same day, or – at the very latest – the day after. Please allow us a little extra time during busy periods, e.g. when we’re exhibiting at trade fairs, or when you’ve requested a quote for a custom-manufactured product.

Delivery dates – we keep you informed

Our quote and/or order confirmation states the expected date of dispatch for custom-made products. In virtually all cases, we manage to deliver on time, as per the delivery week stated on the order confirmation. If we complete the product sooner than planned, we will request your authorisation to dispatch it earlier. In the are event that unexpected delays arise, we will contact you directly to discuss the next steps.

Shipment on your behalf

We will be pleased to organise shipment within Europe on your behalf.

Shipping notification and tracking code 
If your product is dispatched via our carrier, you will receive notification of shipping and (in most European countries) tracking details. We also keep track of your delivery so that we can ensure that your goods arrive safely.

Complaints

If something does happen to go wrong, we take customer complaints very seriously and consider these an opportunity to improve the quality of our service. You always deal with the same dedicated member of the JOWI team who will take care of your concerns as quickly as possible.

Your contact:

Martina Winkler
Sales Management and Marketing

Tel. +43 2743 3844 84
Moblie: +43 680 20 30 052
E-mail: <This e-mail address is protected against spam bots, you have to activate JavaScript in your browser to see it.>

> Get in touch!

BACK TO TOP